What operating system does this software work on?
This software supports any reasonable machine running a 32 version of windows 98/ ME/ 2000/ NT/ XP/ Vista/ Windows 7
How invisible is this software?
It is hard to find this software.
You can configure it not to show up in the add/remove programs menu, start menu or the task bar.
It is also completely invisible in Windows 98/NT/2000/XP/Vista/Windows 7 Task Manager.
You can configure it not to show up in the add/remove programs menu, start menu or the task bar.
It is also completely invisible in Windows 98/NT/2000/XP/Vista/Windows 7 Task Manager.
I have installed this software, but I can see its icon near the computer clock, how can I set this software to hide it?
Easy, just open this software and check the "Hide program tray icon" box in the General Settings screen.
After you hide the icon, you still be able to open this software by typing this software password in any application you want.
After you hide the icon, you still be able to open this software by typing this software password in any application you want.
How can I increase this software stealthiness level?
* Most of these settings are already set by default.
1) Make sure you have this software latest version.
2) In General settings screen check the Hide entry from the windows startup list box.
3) In General settings screen check the Hide program folder box.
4) In General settings screen check the Hide program process from Task Manager box.
5) In General settings screen check the Hide program tray icon box to hide the icon near the clock.
6) In General settings screen press the Delete help file button.
7) In General settings screen press the Remove icons and entries from start-menu and uninstall list button.
8) Do not close this software, just use the "Hide" option (this software defenses are strongest when it is running).
* Most of these settings are already set by default.
1) Make sure you have this software latest version.
2) In General settings screen check the Hide entry from the windows startup list box.
3) In General settings screen check the Hide program folder box.
4) In General settings screen check the Hide program process from Task Manager box.
5) In General settings screen check the Hide program tray icon box to hide the icon near the clock.
6) In General settings screen press the Delete help file button.
7) In General settings screen press the Remove icons and entries from start-menu and uninstall list button.
8) Do not close this software, just use the "Hide" option (this software defenses are strongest when it is running).
* Most of these settings are already set by default.
How do I get this software out of Stealth Mode?
All you need to do is to type your password in any application (Word, Notepad, Explorer, Desktop) and this software main screen will popup.
I typed my password in notepad but this software is still invisible. What can i do?
Check that the current keyboard language is as it was when you set this software password in first place and try to type this software password into notepad.
If that does not bring this software screen then restart the computer and then call it with the HotKey/ password.
If HotKey does not work then try to reinstall this software .
Then try your password.
If that does not bring this software screen then restart the computer and then call it with the HotKey/ password.
If HotKey does not work then try to reinstall this software .
Then try your password.
I pressed the 'Exit' button instead of the 'Hide' button and now this software does not popup when I type the password. What can I do?
If you pressed the 'Exit' button, then you have closed this software and it will not popup
when you type the password until you re run it.
There are 3 ways to run this software:
1) Restart the computer, it will be loaded on startup (unless you set it not to).
2) Go the folder you installed it and press on the .exe file. Then type this software password.
3) If you do not know where you installed it then reinstall this software . The installer will run it for you.
If you still have problems then contact us.
when you type the password until you re run it.
There are 3 ways to run this software:
1) Restart the computer, it will be loaded on startup (unless you set it not to).
2) Go the folder you installed it and press on the .exe file. Then type this software password.
3) If you do not know where you installed it then reinstall this software . The installer will run it for you.
If you still have problems then contact us.
Does this software records such as passwords I type?
Yes. This software records all typed.
You can find the keystrokes organized by the app they were typed, in the Textual Log.
Just open this software Log Viewer, press the "View Textual Log" option
(You can then press on the Generate HTML Report for better viewing the records).
You can find the keystrokes organized by the app they were typed, in the Textual Log.
Just open this software Log Viewer, press the "View Textual Log" option
(You can then press on the Generate HTML Report for better viewing the records).
Does this software sends out any information from my computer?
No! This software will never even try to connect to the internet unless you set it to send the logs via FTP/Email, in that case, this software will send you the logs to the Email/FTP account you configured.
Where can I get a free SMTP account?
For this software to send logs by email you will have to write your SMTP at the email section.
We recommend opening an account at http://www.gawab.com which was tested and works with this software.
Press for step by step example of howto configure "gawab" settings (E-Mail section)
We recommend opening an account at http://www.gawab.com which was tested and works with this software.
Press for step by step example of howto configure "gawab" settings (E-Mail section)
I don't know what is my SMTP, What can i do?
1) You can ask your ISP (ISP = Internet Service Provider - the one you pay your internet bill to).
2) Most of the SMTP addresses look like this:
SMTP.your-isp-name.com or MAIL.your-isp-name.com
(for example, sbcglobal.net SMTP is: smtp.sbcglobal.net).
So you can try to add the SMTP. or the MAIL. Prefix to your ISP name, then press
the Send-Test button and see if you get a confirmation.
You can also search Google for the term: SMTP + your-isp-name
3) (ISP name to SMTP).
If option 1 and 2 did not help you, then open this software and go to the email section,
type the ISP domain name (for example: gawab.com or sbcglobal.net)
to the SMTP field and press the "Lookup" button
This software will try find the suitable SMTP server for that ISP domain.
For Example: If you type gawab.com in the SMTP field and press the Lookup button, Gawab SMTP (smtp.gawab.com) will be inserted into that field.
(First try option 1 and 2 since this option will not always give you the best SMTP)
2) Most of the SMTP addresses look like this:
SMTP.your-isp-name.com or MAIL.your-isp-name.com
(for example, sbcglobal.net SMTP is: smtp.sbcglobal.net).
So you can try to add the SMTP. or the MAIL. Prefix to your ISP name, then press
the Send-Test button and see if you get a confirmation.
You can also search Google for the term: SMTP + your-isp-name
3) (ISP name to SMTP).
If option 1 and 2 did not help you, then open this software and go to the email section,
type the ISP domain name (for example: gawab.com or sbcglobal.net)
to the SMTP field and press the "Lookup" button
This software will try find the suitable SMTP server for that ISP domain.
For Example: If you type gawab.com in the SMTP field and press the Lookup button, Gawab SMTP (smtp.gawab.com) will be inserted into that field.
(First try option 1 and 2 since this option will not always give you the best SMTP)
Can i have this software to take my default email settings from my Outlook?
Yes! Go to the email section and press on the "Extract" button,
(It won't retrieve your user-name and password).
(It won't retrieve your user-name and password).
I have an SMTP address what now?
Select the email section and add this info:
Email Address - The destination email (The log will be sent to this email).
You can use your own address or open a free new one at gawab.com.
SMTP Server - you can use your own or choose one of the many free SMTP mail services on the Internet. (gawab SMTP is smtp.gawab.com).
If your SMTP requires authentication, you should enter login name and password.
Email Address - The destination email (The log will be sent to this email).
You can use your own address or open a free new one at gawab.com.
SMTP Server - you can use your own or choose one of the many free SMTP mail services on the Internet. (gawab SMTP is smtp.gawab.com).
If your SMTP requires authentication, you should enter login name and password.
I am trying to activate the email delivery option, but every time i press the "Send Test" button, it keeps saying "Mail delivery failed". Why?
There can be several reasons for that.
Most common are:
1) Your firewall blocks it (Try to disable it for the Test and see if that is the problem).
2) The SMTP you are using is not free. (For example, Hotmail/Yahoo/Google SMTP is not free)
You can try to use your ISP SMTP (ISP = Internet Service Provider - the one you pay your internet bill to),
(First try WITHOUT your ISP User-Name and Password - if that will not help then try with your ISP User-Name and Password).
3) You are behind a router (Usually in Home-Networks) so you may need to forward (open) port 25. (Port 25 is the SMTP port)
4) Your ISP blocks port 25.
Most common are:
1) Your firewall blocks it (Try to disable it for the Test and see if that is the problem).
2) The SMTP you are using is not free. (For example, Hotmail/Yahoo/Google SMTP is not free)
You can try to use your ISP SMTP (ISP = Internet Service Provider - the one you pay your internet bill to),
(First try WITHOUT your ISP User-Name and Password - if that will not help then try with your ISP User-Name and Password).
3) You are behind a router (Usually in Home-Networks) so you may need to forward (open) port 25. (Port 25 is the SMTP port)
4) Your ISP blocks port 25.
The Test Email/FTP went OK, i even got the confirmation email/file but i do not get any logs, Why?
There can be several reasons for that.
Most common are:
1) Your computer is not connected to the internet.
2) This software is not running.
3) This software status is "Not Logging" (If this software status (General Settings Screen) is "Not Logging" then you will not get logs).
4) There are no logs (this software will not email you if there are no logs).
5) You windows user name is in the "Do not Log these account" list in the restriction section.
6) You set this software to send Screenshots. (The screenshot file can be very big, it can take this software hours and even days to send it depending on your line speed). If this is the case, then recheck the 'do not send screenshots' box and THEN restart the computer for this software to stop the current sending.
7) You set a log size limit smaller than then logs size.
8) The logs were moved to the Spam/Bulk folder - you should check there too.
9) The sending time interval you set is smaller than the time this software is running.
Tip: If you do not get logs, and the above did not help you, then after you make sure that the "Test Email" works, try to set this software to send logs every 1 minutes.
When you see that it works, set your desired sending interval.
(Again, make sure you did *not* set it to send screenshots)
Most common are:
1) Your computer is not connected to the internet.
2) This software is not running.
3) This software status is "Not Logging" (If this software status (General Settings Screen) is "Not Logging" then you will not get logs).
4) There are no logs (this software will not email you if there are no logs).
5) You windows user name is in the "Do not Log these account" list in the restriction section.
6) You set this software to send Screenshots. (The screenshot file can be very big, it can take this software hours and even days to send it depending on your line speed). If this is the case, then recheck the 'do not send screenshots' box and THEN restart the computer for this software to stop the current sending.
7) You set a log size limit smaller than then logs size.
8) The logs were moved to the Spam/Bulk folder - you should check there too.
9) The sending time interval you set is smaller than the time this software is running.
Tip: If you do not get logs, and the above did not help you, then after you make sure that the "Test Email" works, try to set this software to send logs every 1 minutes.
When you see that it works, set your desired sending interval.
(Again, make sure you did *not* set it to send screenshots)
Can anyone see the logs?
No. The logs are encrypted.
You can only watch them from the log viewer and for open the log viewer you will have to type a password.
You can only watch them from the log viewer and for open the log viewer you will have to type a password.
Can I monitor other computers in a network?
Yes. You can do so by installing this software on each computer you'd like to monitor.
You have 2 options to view/get the logs from the monitored computer:
Option #1:
Use the "Send Log Via Lan" option in this software LAN screen to set this software to copy the Log folder over the LAN to a shared folder in your computer.
Option #2:
From your computer, open this software Log Viewer, press the "View Remote Log" option and browse to the wanted computer "Log" folder.
If you do not see the Log folder when you browse, then you need to set it as a shared folder. (You can see the Log Folder path in this software Maintenance Screen).
So, if you need to share the Log Folder of the monitored computer then:
Go to the Monitored computer and:
1) Open this software and see in this software maintenance screen where this software saves the logs.
2) In this software General Settings screen, uncheck the Hide Folders option so you will be able to see the Log Folder for sharing it. (You can hide it again in the end of this process - (step 4)).
3) Go to the Log Folder you saw its path in the maintenance screen and make it shared.
(Right click on that folder->Options->Sharing Tab->there, allow sharing by pressing the "You understand the risks ..." option and Enable the 2 boxes that related to sharing).
4) Check the Hide folder again in this software General Settings screen to hide that folder again. (You need to do steps 1-4 only one time)
5) On the other computer (the one you want to see the logs from), open the Log Viewer, press the View Remote Log option and browse to that shared computer Log Folder. (My Network Places->The Entire Network->Microsoft Windows Network->Choose The Shard Folder).
You may need to configure your firewall to allow sharing. You may also need to set a new windows account on the monitored computer that have the same user name and password that the other computer has).
(Depends on the Windows types installed on both computers).
(this is how windows (in some of its versions) verifies that you can access the other computer shared folder in your network).
For example if you have the account "AAA" with the password "BBB" in one of the computers, then create a new windows account with the same user name ("AAA") and the same password ("BBB") in the other computer and do step 5 from this new account.
Notice that you must purchase multiple licenses in order to do that. (1 license per computer)
You have 2 options to view/get the logs from the monitored computer:
Option #1:
Use the "Send Log Via Lan" option in this software LAN screen to set this software to copy the Log folder over the LAN to a shared folder in your computer.
Option #2:
From your computer, open this software Log Viewer, press the "View Remote Log" option and browse to the wanted computer "Log" folder.
If you do not see the Log folder when you browse, then you need to set it as a shared folder. (You can see the Log Folder path in this software Maintenance Screen).
So, if you need to share the Log Folder of the monitored computer then:
Go to the Monitored computer and:
1) Open this software and see in this software maintenance screen where this software saves the logs.
2) In this software General Settings screen, uncheck the Hide Folders option so you will be able to see the Log Folder for sharing it. (You can hide it again in the end of this process - (step 4)).
3) Go to the Log Folder you saw its path in the maintenance screen and make it shared.
(Right click on that folder->Options->Sharing Tab->there, allow sharing by pressing the "You understand the risks ..." option and Enable the 2 boxes that related to sharing).
4) Check the Hide folder again in this software General Settings screen to hide that folder again. (You need to do steps 1-4 only one time)
5) On the other computer (the one you want to see the logs from), open the Log Viewer, press the View Remote Log option and browse to that shared computer Log Folder. (My Network Places->The Entire Network->Microsoft Windows Network->Choose The Shard Folder).
You may need to configure your firewall to allow sharing. You may also need to set a new windows account on the monitored computer that have the same user name and password that the other computer has).
(Depends on the Windows types installed on both computers).
(this is how windows (in some of its versions) verifies that you can access the other computer shared folder in your network).
For example if you have the account "AAA" with the password "BBB" in one of the computers, then create a new windows account with the same user name ("AAA") and the same password ("BBB") in the other computer and do step 5 from this new account.
Notice that you must purchase multiple licenses in order to do that. (1 license per computer)
Can I delete the log files?
Yes, the log viewer allows you to delete specific log type (keystrokes, screenshots, microphone, and web) in a specific date by choosing One of the "Delete a Chosen Date" options.
You can delete the all logs from a specific type by choosing one of the "Delete Entire Log" options.
You can delete the all logs from a specific type by choosing one of the "Delete Entire Log" options.
How do I backup the Logs?
Option #1:
Just burn the Log Folder to a CD or copy it to a USB stick/another partition/another drive.
You can find the Logs folder path in this software Maintenance screen.
You will need to uncheck the Hide folder option in the general settings screen to access the Log folder.
(Do not forget to recheck the Hide folder option when you done)
If you burn it then:
a) You need to press the Stop Logging option before that.
(Do not forget to press the Start Logging when you done)
b) Make sure your burner is not set to delete what it burns.
c) Make sure your CD size is bigger than the Log folder size.
You can then view these logs by using this software Log Viewer.
Log Viewer->View Remote Log: there select the folder you copied.
Option #2:
If you want to backup decrypted logs, then use one of the export options in this software Log Viewer to extract the wanted log.
Just burn the Log Folder to a CD or copy it to a USB stick/another partition/another drive.
You can find the Logs folder path in this software Maintenance screen.
You will need to uncheck the Hide folder option in the general settings screen to access the Log folder.
(Do not forget to recheck the Hide folder option when you done)
If you burn it then:
a) You need to press the Stop Logging option before that.
(Do not forget to press the Start Logging when you done)
b) Make sure your burner is not set to delete what it burns.
c) Make sure your CD size is bigger than the Log folder size.
You can then view these logs by using this software Log Viewer.
Log Viewer->View Remote Log: there select the folder you copied.
Option #2:
If you want to backup decrypted logs, then use one of the export options in this software Log Viewer to extract the wanted log.
Why do I see these symbols {<-} in the textual log?
You will see this symbols {<-} when the Backspace key was pressed.
For example, if you see this: "How at{<-}re you" then the "t" was deleted and you should read it as "How are you".
if you see this: "How atr{<-}{<-}re you" then the "t" and the "r" were deleted and you should read it as "How are you".
For example, if you see this: "How at{<-}re you" then the "t" was deleted and you should read it as "How are you".
if you see this: "How atr{<-}{<-}re you" then the "t" and the "r" were deleted and you should read it as "How are you".
Can I monitor a multi-user machine?
Yes! Just make sure that the "Run When Windows Starts" option is checked and this software will start monitor all users on the computer.
This software only monitors my windows account. How can i have it to log all the accounts?
First make sure you have the latest version.
If not, then uninstall your version, restart the computer, download the latest version from our site and reinstall from Admin account.
After you reinstall, run this software at least one time from Admin account and check that the "Load when windows start" option is checked.
If that doesn't help, then login to the account this software doesn't log, and from that account open this software and check that the "Load when windows start" option is checked.
Then open the Log Viewer and see if that fixed it.
(Sometimes rechecking the "Load when windows start" box helps)
If none of the above helps then restart the computer.
Please note that you should have installed this software from Admin account and in a folder that the other accounts have access to, like program-files.
If you installed in on your desktop for example, then the other account will not be able to
load this software if it does not have access to that folder.
If not, then uninstall your version, restart the computer, download the latest version from our site and reinstall from Admin account.
After you reinstall, run this software at least one time from Admin account and check that the "Load when windows start" option is checked.
If that doesn't help, then login to the account this software doesn't log, and from that account open this software and check that the "Load when windows start" option is checked.
Then open the Log Viewer and see if that fixed it.
(Sometimes rechecking the "Load when windows start" box helps)
If none of the above helps then restart the computer.
Please note that you should have installed this software from Admin account and in a folder that the other accounts have access to, like program-files.
If you installed in on your desktop for example, then the other account will not be able to
load this software if it does not have access to that folder.
Can i have this software to log my son's windows user account and not mine?
Yes! Go to the Restrictions section and set your windows user account in the
"Don't log these windows users accounts" input
"Don't log these windows users accounts" input
